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Have a question about KokoFun? Our team typically responds within 24 hours.
Common Questions
How do I reset my child's progress?
Go to Settings (parent-gated) → Select the child profile → Tap "Reset Progress". Note: This cannot be undone.
How do I add more languages?
In the child profile settings, tap "Add Course" and select your native and target languages. All 20+ languages are included!
Why can't my child unlock the next unit?
Units unlock when your child completes the previous unit with a score of 80% or higher on the quiz. This ensures they've mastered the words before moving on.
Does KokoFun work offline?
Yes! Once units are downloaded, KokoFun works perfectly without internet—great for travel.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your account settings in the respective store and manage subscriptions there.
Can I use KokoFun on multiple devices?
Yes! Your subscription and progress sync across all devices logged into the same account (requires cloud backup to be enabled in Settings).